Privacy Statement

Privacy of patient information

NSW Health is committed to safeguarding the privacy of patient information, and has implemented measures to comply with its obligations under the Health Records and Information Privacy Act 2002.

All staff working in the NSW public health system, including doctors, nurses and other staff, are bound by law, by the NSW Health Privacy Policy , and by a strict code of conduct to maintain confidentiality of patient information.

If you have a complaint relating to your privacy on the grounds that you believe a health service provider involved in your care has contravened a Health Privacy Principle or Health Privacy Code, you may wish to request an internal review to be carried out by that health service.

If you are dissatisfied with the outcome of the internal review, you may lodge an appeal with the Administrative Decisions Tribunal who will further investigate your complaint.

For further information about privacy inquiries or complaints:

  • contact the Privacy Contact Officer for your health service
  • contact the Office of the NSW Privacy Commissioner on telephone (02) 9228 8585, or go to the Privacy NSW website.

If you have a general privacy enquiry or complaint regarding the NSW Ministry of Health, please contact:

The Privacy Officer
Legal Branch
NSW Ministry of Health
Locked Mail Bag 961
North Sydney NSW 2059
Phone: (02) 9391 9606
Fax: (02) 9391 9604
Email: privacy@doh.health.nsw.gov.au